Frequently Asked Questions
Find the answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
ORDERS
Is this product authentic?
All goods sold by TIGHT CURL BEAUTY CO are 100% genuine and in the original manufacturer’s packaging (unless explicitly stated in the product listing).
What is the status of my order?
You will receive an email confirmation to the email address provided, upon placing your order successfully.
Please allow up 3 business days for processing.
You will be provided with a tracking number when your order is processed. We send all orders through USPS, you can track your orders here.
Where is my order?
We will notify you by email with a tracking number when your order has been processed.
Please visit our Shipping Policy for estimated delivery times, these times are indicative and subject to availability, payment authorization, verification and processing. If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:
- Check if someone else at your address has accepted it.
- Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place like a porch or garage.
- Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
- Contact the carrier if there’s still no sign of the parcel.
We know things happen. Unfortunately, we are not responsible for lost or stolen orders. Please email us and make us aware, however we strongly recommend for customers to file a claim with the shipping carrier.
Are you getting this product back in stock?
We only purchase the best products at the best prices, this enables us to offer you the best products at the best prices. This unfortunately means products will go out of stock from time to time, but don’t worry our purchasing team is hard at work trying to source the products.
Unfortunately, we are unable to give you an exact date for when products will come back into to stock.
If you are desperate for your next beauty haul or have a special request don’t hesitate to select the “Notify Me when available” option on the product page.
How do I get my 10% discount?
To receive your 10% discount, you will need to sign up to our mailing list. You can do this using the form in the footer of our site.
Our mailing list is operated by Flodesk and adheres to GDPR regulations. You can unsubscribe at any time.
Once you have signed up you will receive a welcome email, this will contain your discount code.
Add your favorite beauty goodies to your bag and then apply the discount code on the bag/cart page.
SHIPPING
How long does delivery take?
TIGHT CURL BEAUTY CO ships all orders 3-day shipping rate. After up to 3 business* days of processing, your order should take 3 days to arrive.
*Business days do not include Saturday, Sunday or Bank Holidays.
Which countries do you ship to?
At this time, U.S.A. only.
TIGHT CURL BEAUTY CO. ships to addresses in the fifty United States, excluding P.O. Boxes.
RETURNS
How do I cancel my order?
Once your order has been placed, we are unable to cancel it.
How do I return my order?
TIGHT CURL BEAUTY CO. does not process exchanges or returns at this time. For more info, please visit our Refunds Policy.
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